Privacy Policy

At Streamline Concepts, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws. By using our services, you agree to the terms of this policy.

1. Collection of Personal Information

We collect personal information to provide and improve our services to you. This may include:

  • Contact Information: Name, address, email, phone number.
  • Service-Related Information: Details about the photography or videography services you request, project specifics, preferences, and feedback.
  • Payment Information: Billing address and payment details (processed securely by third-party payment processors). We do not store full credit card numbers on our servers.
  • Technical Data: IP address, browser type, operating system, approximate location data, and website usage patterns collected through cookies and analytics tools. This helps us understand how our website is used and to improve your experience.

2. How We Use Your Information

Your personal information is used for the following purposes:

  • To provide, operate, and maintain our services.
  • To process your inquiries and fulfill service requests.
  • To communicate with you about your projects, services, and offers.
  • To improve our website, services, and customer support.
  • To comply with legal obligations and protect our legal rights.
  • For marketing and promotional purposes, with your explicit consent.

3. Disclosure of Personal Information

We will not sell, rent, or trade your personal information to third parties. We may disclose your information in limited circumstances:

  • Service Providers: To trusted third-party service providers who assist us in operating our business (e.g., payment processors, cloud hosting, analytics providers, subcontractors for specific project tasks). These providers are contractually obligated to protect your information and use it only for the purposes for which it was provided.
  • Legal Requirements: If required by law, court order, or governmental authority.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, subject to appropriate confidentiality agreements.

4. Consent

We will obtain your consent for the collection, use, and disclosure of your personal information, except where otherwise permitted by law. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain services to you.

5. Security of Your Information

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. This includes:

  • Secure servers and data encryption.
  • Restricted access to personal information to authorized personnel only.
  • Regular security audits and updates.

Despite our efforts, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once no longer needed, your information will be securely disposed of or anonymized.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections to any inaccuracies. To do so, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable privacy laws.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website. Your continued use of our services after such modifications will constitute your acknowledgment of the modified Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer at:

Streamline Concepts
789 Riverbend Way, Suite 205,
Vancouver, British Columbia, V6B 5C2, Canada
Phone: (604) 782-9104
Email: [email protected]

Last Updated: October 26, 2023